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After-lunch course with Pat Wagner: Customer service

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The pandemic has created new customer service challenges for libraries. Staff and library users rely more on virtual communication, including email, text, phone, and video conferences. More people in your community, as well as your… 

After-lunch course with Jamie LaRue: Advocacy

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Libraries have been losing support, measured by willingness to fund, for the past 25 years. The reasons mostly have to do with conservative “framing” of taxation. So a new style of advocacy is needed, one…